Increased Latency and intermittent Timeouts on requests

Incident Report for Massive Inc

Resolved

This incident has been resolved.

Posted Oct 03, 2025 - 15:40 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 02, 2025 - 19:10 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 02, 2025 - 17:57 EDT

Investigating

We are currently investigating this issue.

Posted Oct 02, 2025 - 17:08 EDT

This incident affected: Stocks (Market Data REST Endpoints, Reference Data REST Endpoints, Market Data WebSocket Channels) and Options (Market Data REST Endpoints, Reference Data REST Endpoints, Market Data WebSocket Channels).