Degraded Market Data Delivery For Some Accounts

Incident Report for Massive Inc

Resolved

This incident has been resolved.

Posted Oct 27, 2026 - 14:17 EDT

Update

We are continuing to investigate this issue.

Posted Oct 27, 2026 - 13:51 EDT

Investigating

Some accounts are experiencing delayed WebSocket data and errors on REST requests. Investigation is under way.

Posted Oct 27, 2026 - 13:49 EDT

This incident affected: Stocks (Market Data REST Endpoints, Market Data WebSocket Channels), Options (Market Data REST Endpoints, Market Data WebSocket Channels), and Futures (Futures REST Endpoints, Futures WebSocket Channels).